Get the answers you need — invoice status, payments, disputes, statements, and more — in minutes, not days. The ONE FINANCE Hub puts every Finance & Accounting task in your hands: no waiting on support, accessible 24/7 through the ONE eCommerce portal.
No more waiting on email replies or chasing support for a simple invoice or payment question. The ONE FINANCE Hub is your single destination to get accurate answers — payments, invoices, statements, and disputes — the moment you need them. Accessible 24/7 through the ONE eCommerce portal, it brings together the tools you need for efficient Financial & Accounting management with ONE, so you spend less time chasing answers and more time moving your business forward.
Unified View
See all outstanding invoices, BLs, and overdue charges on a single screen.
At-a-Glance Tracking
Monitor account balances, credit limits, and overdue amounts instantly.
Flexible Exports
Filter and download invoice data in PDF or Excel formats.
Direct Disputes
Raise a billing dispute directly from any invoice or BL line item.
Entity Switching
Toggle between parent and child entities for multi-code management.
View & Select
Access your full list of outstanding invoices and select multiple items for a single payment run.
Flexible Payment
Pay instantly online, or offline via bank transfer.
Quick Search
Simply input your PO or BL number to pull up the specific charge amount.
Direct Payment
Review the outstanding amount and pay instantly via local payment gateways.
Authorized Access
View invoices of companies that have specifically delegated payment rights to you.
On-Behalf Management
Pay and manage outstanding invoices for the original account owner.
Centralized Control
Switch between multiple delegated accounts if managing more than one client company.
Urgent Settlement
Secure your services immediately, even without a final invoice or billing document.
BL-Based Processing
Simply use your Bill of Lading as the payment reference to initiate the transaction.
Flexible Custom Amounts
Take full control by actively inputting your exact payment amount for maximum flexibility.
Instant Confirmation
Complete your advance payment and receive immediate confirmation to avoid operational delays.
Secure Payments
Pay your equipment and security deposits safely using our integrated payment methods.
Instant Confirmation
Receive immediate digital receipts and payment confirmations for your records.
Faster Processing
Clear your deposit requirements upfront to prevent delays before container pick-up.
Transfer Verification
Instantly check if your bank transfer has reached ONE's account without contacting support.
Real-Time Validation
Input your payment items and receive immediate validation and smart clearing suggestions based on live balances.
Instant Clearing
Submit your allocation and experience near real-time clearing with instant automated results.
Multi-Param Search
Search for receipts by BL number, invoice reference, or specific date.
Unified Retrieval
Access official receipts across all payment channels in one location.
Direct to Inbox
Simply locate your receipt, and we'll instantly send a copy straight to your registered email.
Full History
Access complete transaction history when logged in.
Status Dashboard
Track all active disputes and their current status (In Progress, Resolved, Rejected).
Communication Trail
View the full communication history between your team and ONE's finance department.
Real-time Updates
Receive notifications at every stage from initial submission to final resolution.
On-Demand Generation
Generate a Statement of Account (SOA) for any custom date range.
Instant Delivery
Download files immediately or email them directly to your registered address.
Multi-Code Support
Request statements for multiple customer codes if managing several entities.
ONE FINANCE Hub is designed to bring significant advantages to your day to day financial operations:
Download invoices, receipts, and statements whenever you need them — ready for your records or your finance team.
See exactly what's owed, paid, or disputed, so you can plan with confidence.
Make payments and get receipts confirmed instantly — no manual processing, no delays.
Real-time access to invoices, payments, and account status 24/7 — no back-and-forth needed.
Get what you need without emailing support or waiting for a callback.
Benefit from enterprise-grade secure platforms for your financial data and transactions.
The ONE FINANCE Hub is expanding to on-demand AR countries where payment demand exists, guided by the Country & Service Matrix. The experience is fully localized through conditional service rendering — customers only see services that are currently available and supported in their country.
...y expandiéndose a otros países del mundo.
ONE FINANCE Hub - Frequently Asked Questions
How can I access the ONE FINANCE Hub?
Go to the ONE eCommerce site and select Finance from the top navigation, or go directly to ONE FINANCE Hub URL https://one-line.com/one-ecom/finance/hub
The Hub landing page is open to everyone, you can see all service cards without signing in.
Individual services then apply their own access level: eCom login, delegated partner with OTP verification, or no sign-in. See the last FAQ in this list.
Supported browsers: Chrome, Edge, Safari, Firefox.
How do I register for an eCommerce (eCom) account?
Select Sign Up on the ONE eCommerce site and complete the registration form with your company details and ONE customer code.
Registration is reviewed and approved by your local ONE office; approval typically takes some days
Once approved, you will receive an activation email. Set your password from the link in that email.
If your company already has an eCom account, ask your company administrator to add you as a user rather than registering separately, this keeps your customer code entitlements aligned.
For help, contact your local ONE customer service office.
How do I identify which services require an eCom login, Access Code and OTP verification, or no sign-in?
Each service card on the Hub shows an access label so you know before you click.
eCom login, services that show data tied to your customer code (Invoice, Dispute, Statement of Account, Payment history). Sign in with your eCom credentials.
Access Code and OTP verification, services where you have a specific document reference but no account, e.g. a one-off invoice or receipt download. Enter the reference plus your email; a one-time passcode is sent to verify you.
No sign-in, general lookup and informational services.
If you sign in with eCom, OTP is not requested again for that session.
How do I make a payment?
Sign in with your eCom account and open the Outstanding Payment card.
Select the invoices or BLs you want to settle. You can select multiple items in one transaction.
Confirm the payment summary and select your payment channel.
Complete the payment on the provider's page.
Available channels vary by country. Your market's channels are shown at the selection step.
Can I make partial payments?
Invoices must be settled in full. The payable amount is fixed at the invoice total and cannot be edited.
If you believe the amount is wrong, raise a dispute rather than underpaying, see What if the amount reflected is incorrect?
You can choose which invoices to pay in a transaction; you cannot choose to pay part of one invoice.
What if the amount reflected is incorrect?
Do not proceed with payment. Raise a dispute so the invoice is placed under review.
Open the invoice from the Invoice or Dispute card, select Raise Dispute, choose a dispute reason, enter the amount you believe is correct, and attach supporting documents.
A dispute case number is generated immediately and the invoice is flagged as disputed.
Your local team reviews the case and will either issue a corrected invoice or credit note, or explain why the original charge stands.
Disputed invoices remain visible in the Hub throughout, they are not removed while under review.
How long does a payment take to update?
Online payment channels: the invoice status updates within just a while of the provider confirming the transaction.
Bank transfer / offline remittance: allow 1-2 business days for the funds to be received and matched against your account.
If a payment does not reflect after this window, contact your local ONE office with the payment reference and the invoice number, do not pay again.
Where can I find disputed invoices / BLs?
Open the Dispute card. It lists every invoice or BL you have raised a dispute against, under your customer code.
Filter by dispute status, date range, invoice number, or BL number.
Invoices under dispute are also flagged in the Invoice list, so you can see the status without switching cards.
You only see items associated with your own customer code.
How do I check a dispute's status?
Open the Dispute card and locate the case by dispute case number, invoice number, or BL number.
Each case shows its current status, the date it was raised, and the handler's latest response.
If a dispute is resolved in your favour, the corrected invoice or credit note appears in your Invoice list.
Can I download invoices?
Yes. Invoices are downloadable as PDF from the Invoice card, open the invoice and select Download, or tick multiple invoices and download them together.
If you have an invoice number but no eCom account, use the OTP path: enter the invoice number and your email, then the passcode sent to you.
Charge visibility is scoped to your customer code. If a BL carries charges belonging to another party, those lines are not shown to you.
How do I download my Statement of Account (SOA)?
Sign in with your eCom account and open the Statement of Account card.
Select the customer code and the statement period.
Select Download and choose your format, PDF / Excel.
The SOA lists open items, paid items, and the outstanding balance for the selected period under that customer code.
If you are entitled to more than one customer code, generate a separate statement for each.
Can I change the language?
Use the language selector in the top navigation bar. Your selection is remembered for future sessions when you are signed in.
Note that document content, invoices, statements, receipts, is generated in the language of the issuing office and does not change with the interface language.
What is the difference between the legacy ONE Finance / ePayment pages and the ONE FINANCE Hub?
The Hub brings ONE Finance and ONE ePayment in a single place, so you no longer move between separate portals to view an invoice, pay it, and download the receipt.
Navigation changes from tabs to service cards, each card is a task ("Pay an invoice", "Download a statement"), so you go straight to what you need.
Access is clearer: every card states whether it needs an eCom login, OTP, or nothing at all.
Charge visibility is scoped to your customer code, so you see your own charges rather than a full document containing other parties' charges.
Your existing eCom credentials, customer codes, invoices, and dispute history carry over, nothing needs to be re-registered.
Fuente: ONE
