Notice of delays in payment application and freight release

15 May 2026

We would like to inform you about our upcoming financial system modernisation, as we transition to SAP S/4HANA in June 2026. We look forward to the benefits this new system will bring to our operations and want to keep you informed about the changes you may experience during and after the transition.

Please note that due to this transition, there will be a system freeze from 5 June to 8 June 2026, and customers may experience delays in processing payments in the system. Subsequently, cash customers will face delays in releasing their freight during this period.

To ensure a timely release of the Freight/Cargo/Gate Pass during the freezing period, cash customers are requested to follow the steps described below:

• For any payments that are originally scheduled to be made during the system freeze period, Customers are requested to complete the payment at least three working days in advance and share the payment proof and remittance details with the finance team.
• Customers are requested to make full payments, so the manual processing time is reduced.
• The Maersk finance team will check the remittance details and payment proofs, confirm the payment in the bank, and update the system.
• After the payment is updated in the system, the customer can proceed to the cargo/BL release.
• For invoices that were not generated, please reach out to your regular contact person to obtain the invoice value.
• Once the system is available again ( 8 June 2026), the Maersk finance team will post the payment in SAP S/4HANA and issue the posting document and payment receipts.
• Customers can reach out to the Maersk finance team for payment receipts after this period.

If you have questions about the above, please contact your regular contact person. In addition, we would like to encourage you to be proactive in preparing for the transition and perform business-critical activities in advance.

Please note that the dates mentioned in this advisory are related to the upcoming system modernisation. Our teams are dedicated to making this transition as smooth as possible for the parties involved. We will keep you informed about any updates or changes related to this transition.

We appreciate your understanding as we work to improve our financial system to serve you better.

---

Fuente: Maersk