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Inmarsat Maritime, a Viasat company, has reached an agreement with Hapag-Lloyd to deploy its NexusWave system across its entire global fleet, following onboard trials of the fully managed connectivity service.
Donya Amer, CIO and CHRO of Hapag-Lloyd, commented, "NexusWave provides us with a secure, robust, and scalable platform that supports our long-term digitalization ambitions, while enhancing the onboard experience for our crews. The end-to-end management approach allows our teams to focus on delivering value to our customers, more effectively leveraging advanced technologies and data across the enterprise."
Hapag-Lloyd began evaluating NexusWave in 2024 as part of its strategic digitalization plan and its ambitions for Strategy 2030. The company was looking for a future-proof connectivity platform capable of supporting increasingly data-driven operations, improving crew welfare, and integrating business-critical applications across its fleet.
During the trial phase, direct feedback from the crew highlighted the service's ability to deliver a consistent, home-like internet experience with constant global availability. Beyond crew connectivity, the evaluation focused on operational continuity, application performance, cybersecurity resilience, and the ability to support Hapag-Lloyd's evolving digital ecosystem at sea.
NexusWave will provide Hapag-Lloyd with high-speed, fully managed, and secure-by-design connectivity that intelligently combines Ka-band, LEO, LTE, and L-band networks, offering unlimited data, enabling real-time collaboration, remote IT management, data-intensive applications, and improved vessel performance monitoring across the fleet.
The agreement also includes Inmarsat's Premium Care program, which provides 24/7 technical support and access to maintenance and warranty services in over 80 ports worldwide.
