To support a smoother and more efficient account reconciliation process, you may receive a Customer Clearing Proposal identifying eligible credit and debit balances for offset. This helps accelerate the utilization of available credits and the timely clearing of outstanding balances. Customer Clearing Proposals are automatically generated and sent as official communications from the Maersk Collections team.
Upon receiving a proposal, please review it within the timeframe stated in the email and either:
Timely action will help avoid delays in processing the proposed offset and reconciling your account.
Any invoice or charge disputes should continue to be raised through the existing dispute handling process.
The emails will be sent from approved sender addresses/domains are listed below.
If you have any questions or need to update your contact details, please contact your regular Maersk Collections representative.
Thank you for your continued partnership.
