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New guest experience features include personalised pre-departure information, a new app with real-time updates and on onboard services and Grab & Go stations.
September 1, 2026
New personalised pre-departure information PHOTO: HX Expeditions
HX Expeditions has introduced a new personalised pre-departure experience to keep guests informed and prepared before they step on board.
Tailored to each guest's specific booking, sailing and cabin, the experience brings key voyage information together in one place, making it easier to prepare for the expedition ahead.
Guests receive a personalised email featuring a bespoke PDF with key voyage information, alongside a dedicated digital landing page offering an interactive overview of their expedition and voyage details.
Now rolled out across Fridtjof Nansen, Roald Amundsen, Fram and Spitsbergen, the new HX app provides guests with access to essential travel information, real-time expedition updates and a range of onboard services throughout their journey.
The app allows travellers to make restaurant reservations, browse and book excursions, access daily programmes and stay informed with the latest expedition announcements and itinerary updates.
HX has introduced a new 24/7 Grab & Go station on Fridtjof Nansen, Roald Amundsen and Spitsbergen, making it easier for guests to pick up something fresh and nutritious whenever they need it during their expedition. Designed around the flexible rhythm of expedition travel, the station is available around the clock for guests heading out early for an excursion, returning from a day of exploration or looking for a quick bite between activities.
The offering includes breakfast and dairy bowls, gourmet sandwiches, savoury cups, brownie bites, mini muffins and energy bites, with everything served in sustainable, reusable tempered glass containers.
Also introduced Vinoble Cosmetics spa treatments with selected face and body products available to purchase onboard the four ships named above.
The Austrian skincare brand combines natural, plant-based ingredients with innovative formulations, including active ingredients derived from grape seeds and grape skins, creating products designed to nourish and protect the skin.
Suite guests also receive a complimentary selection of Vinoble Cosmetics products in their room.
Guests can also discover Groundtruth travel bags and accessories onboard made using recycled materials.
Stefan Engl, SVP, Guest Experience Operations at HX Expeditions, said: "These latest enhancements reflect our commitment to continually evolving the guest experience. By listening to what our guests value most, we're making expeditions more seamless, flexible and rewarding at every stage, from booking through to returning home, while preserving the personal service, expert guidance and spirit of adventure that define the HX experience."
Fuente: sea-trade cruise
