ONE Launches Automated D&D Free Time Alert Tool in Latin America

Aug 25, 2026

Dear ONE Customer,

We continuously strive to provide proactive solutions that enhance transparency, streamline operational workflows, and optimize your end-to-end logistics experience. As part of our ongoing commitment to digital innovation and customer satisfaction, we are pleased to announce the official launch of our Automated D&D Messaging Tool for all imports in Latin America and Central America, effective September 1, 2026.

This new system is designed to offer proactive support by sending automatic alerts about the Last Free Date (LFD) of your containers. By notifying your team before the free period ends, our goal is to provide timely assistance so you can efficiently coordinate the return of containers, avoid operational delays, and prevent unnecessary Demurrage & Detention charges.

This tool provides greater operational visibility for your company, while ensuring faster fleet rotation for ONE, keeping our equipment available for your future shipments.

How notifications work:

• Preventive Alert (D-2 / 48 hours before): Sent 2 days before the Last Free Date to provide advance notice and allow you to coordinate equipment return with your transport providers.
• Critical Notice (D-0 / Due Date): Sent on the same day as the Last Free Date as a final reminder to complete container return before Demurrage & Detention charges begin to accrue.

Important details about this service:

• Official Sending Address: All automated messages will be sent from an official system account ("Do-Not-Reply") to ensure standardized and secure delivery.
• Customer Service: If you have operational questions or require assistance with container return, please contact your local ONE Customer Service or Commercial team directly. Replies to automated emails will receive an instant message guiding you to local support channels.
• Preference Management: Each email notification includes a direct link to manage your communication preferences or unsubscribe if you wish.
• Returned Equipment: If the empty container has already entered the terminal/depot (gate-in) at the time of receiving the email, please disregard the notification.

We are confident that this automated service will bring significant value to your daily operations by offering reliable and preventive tracking for your imports, reinforcing our commitment to being "Your Number ONE Shipping Partner".

If you have any questions or require further information, please do not hesitate to contact your local ONE Sales representative or reach us via ONE Chat.

Thank you for sailing with ONE.

OCEAN NETWORK EXPRESS (LATIN AMERICA) AGENCIA MARITÍMA LTDA