ONE Suspends Operations in La Guaira Port Due to Earthquakes in Venezuela

Dear ONE Customer,

In light of the severe infrastructure damage and ongoing rescue operations following the earthquakes, ONE is taking immediate measures to protect our personnel, our vessels, and our customers' cargo.

Current Operational Status and Contingency Measures

• Port Operations: Authorities have not yet authorized the resumption of commercial operations at the Port of La Guaira. Consequently, operations at this terminal remain suspended until further notice.
• Cargo in Transit (On Board): For shipments originally destined for La Guaira, arrangements are being made to discharge the cargo at Puerto Cabello, where the transit will be officially concluded.
• Booking Restrictions: The acceptance of new bookings destined for Venezuela remains suspended for the time being. However, bookings originating from Venezuela continue to be accepted.

The discharge of cargo at Puerto Cabello will constitute the full fulfillment of Ocean Network Express's obligations under the Contract of Carriage, in accordance with the terms and conditions set forth in the Bill of Lading.

During this difficult period, ONE expresses its full solidarity with the people of Venezuela. Our teams continue to evaluate the evolving situation and work tirelessly to manage cargo flow as safely and efficiently as possible. We sincerely appreciate your understanding, cooperation, and patience during this extraordinary event.

If you have any questions or require clarification on specific shipments, please contact your local ONE representative or reach us via ONE Chat.

Thank you for sailing with ONE.

OCEAN NETWORK EXPRESS (LATIN AMERICA) AGENCIA MARITÍMA LTDA.